Kvetching

Saturday, January 11, 2003
 
Okay folks, it turns out I've stolen a kvetch from my own best friend. Some months ago, he shared with me his opinion about the 'minor difficulties' message on msn messenger's .net service status page. He also showed me a copy of the scathing email he sent off to MSN about it. What he said in that email is along the lines of what I said in Thursday's post.

Colin, if you're reading this, I want you to know how sorry I am. I'm ashamed of myself. I really did forget that you kvetched about that first. In the future, I hope you can trust me not to plagiarize your kvetches. Since nothing says 'I'm sorry' like a bottle of Johnnie Walker Red Label + a Medium Sheep, I've ordered this gift for you. I hope it makes up for everything.

Love,
Laurie

PS. You do have a medium-sheep-sized mailbox, right?


Thursday, January 09, 2003
 
MSN Messenger is down again. When I say 'again' I don't mean again in that exasperated way that some people would say it. When one is irritated, there is a tendency to exaggerate. I'm not doing that. One or two interruptions in service each month or sometimes each week really isn't that bad when you consider that messenger often runs for weeks (24 hours a day, 7 days a week) with no problems. I'm not saying it's great, but I wouldn't say it's terrible either. (note the fact that I didn't say '24/7' back there. I hate that. This is not Teen Beat Magazine)

Here's what bugs me though: In all the time that I have been using messenger, every time it has gone down, the same message shows up on the .Net Service Status Page. Beside 'Msn Messenger', it says 'Minor Difficulties'.

Uh....minor difficulties? If what you are providing is an instant messaging service, and the users are unable to instant message one another, isn't that classified as a 'major difficulty'? I mean, I realize that compared to world hunger and the plight of the hairy-nosed wombat it's not such a big deal....but that's not what we're talking about here. We're talking about this program's intended purpose, and the way in which it is currently performing.

I know damned well that the people who decided on the content of the .Net Service Status page thought that if they put a little message like 'minor difficulties', when in fact the whole service was not operating properly, people would be calmed by the fact that the word 'minor' was in there. These are the same kinds of jackasses that think lowering speed limits and adding speed bumps will calm traffic.

I wish these pricks would just be honest with me. I'd feel a lot better if I saw a message that said something like 'Look, we fucked something up over here and we have no idea what the hell's going on. MSN Messenger may be working again in 5 minutes, or it may be 5 days. We really don't know. We apologize. In the future, we promise not to release updates to our program all willy nilly before we check for bugs. Love, the fine (and apologetic) people at MSN. '

~sigh~

Okay I feel better now. Oh, and messenger is working again. I must go chat. Good to know msn messenger wasn't experiencing a 'minor' core meltdown.